Visitor Services and Membership Coordinator

JOB TITLE: Visitor Services and Membership Coordinator

REPORTS TO: Development Director

TYPE: Part-time (28-32 hours per week). On-site at RedLine Contemporary Art Center

SCHEDULE: Thursday-Sunday, 10:30am-5:30pm

Variable other hours for public programs including Exhibition Openings and Membership Programs. All-call fundraising events (e.g., EPIC Gala and One Square Foot), and donor cultivation events (usually 2-3 per year).

COMPENSATION: $20-$23 per hour

BENEFITS: Includes medical care (health, vision, and dental) , participation in the organization’s 403(b) retirement plan with a 4% company match, paid vacations, sick time, and holidays.

RedLine is a contemporary art center with a mission to foster education and engagement between artists and communities to create positive social change. We think of ourselves as a hub for convening, connecting, and sometimes instigating. At RedLine, we believe art has the ability to shift perspectives, create dialogue, and at its best, call people to action.

RedLine holds true to the following organizational values:

1. Community Responsive

2. Approachable

3. Bold and Visionary

4. Deeply Connected

5. Artist-Focused

LEARN MORE ABOUT REDLINE’S MISSION & VALUES >

The visitor experience inside and outside of RedLine is our first impression and our sustaining impact on our different communities. Each community member that visits RedLine, new or frequent, should understand the mission and vision of the organization, along with how they can be involved. Collaborative partners, members, and visitors are key to RedLine’s ability to be community-responsive and live our mission.

The Visitor Services & Membership Coordinator helps ensure that all interactions between visitors, resident artists, volunteers, and employees are as positive and welcoming as possible through the following:

1. Overseeing all publicly accessible areas at RedLine to ensure a first-rate visitor and member experience.

2. Implementing systems (process) that result in consistently positive visitor and member experiences.

3. Being a connector between visitors, resident artists, members, volunteers, and staff to ensure that resources are shared, information is relayed, and problems are solved.

4. Collecting, organizing, and distributing visitor and membership data to inform organizational decisions.

5. Promoting Membership acquisition and retention, along with visitor admission donations.

All Staff: Engage in IDEA (Inclusivity, Diversity, Equity, Access) work with the staff, board, resident artists, and our communities to reinforce and grow our internal and external culture in which all programs, policies, partnerships, practices, and trainings are anti-racist through actively identifying and fighting against white supremacy.

Duties and Responsibilities:

The Visitor Services and Membership Coordinator is often the first contact with RedLine visitors. This person plays a critical role in providing a quality visitor experience and championing our membership program.

Visitor Experience

● Uphold RedLine’s high customer service standards; welcoming and engaging all visitors to the space in a friendly and helpful tone as they walk through the doors.

● Share RedLine mission/vision-including our origin story, name, our place in the neighborhood, about Five Points and programs when asked by visitors through developed scripts

● Share RedLine’s exhibitions and programs with visitors and tours by gathering and organizing information about our current exhibits and weekly programming.

● Give tours during scheduled work hours and engage staff to participate based on the request and interest of the group tours.

● Perform all opening and closing exhibition procedures to ensure RedLine is ready for the public during operating hours.

● In collaboration with the whole staff ensure RedLine’s interior and exterior are clean and welcoming.

● Follow necessary protocols and utilize resources available to support our unhoused communities and visitor, staff, artists safety.

● Ensure the exhibition spaces are fully lit and artwork is functional at all times of public operation.

● Provide exceptional customer service in person and over the phone, responding to the needs of visitors and different communities and connecting with the appropriate staff if necessary.

Systems

● Work with RedLIne’s Exhibitions & Facilities personnel to support the safety of visitors, staff, artists and others through our emergency and mental health support protocols.

● Track visitor and program attendance along with demographics identified by VS Team.

● Solicit and process admission donations as well as membership and art sales.

● Conduct surveys to get visitor feedback and better inform overall organizational decision-making.

● Maintain member records and update databases accordingly.

● Uphold and sustain policies tied to all levels of membership and each level’s corresponding benefits.

● Process sales, attendance, and other data in Blackbaud (Etapestry) and Shopkeep.

Being a Connector

● Promote opportunities for visitor engagement with RedLine through our programs, events, membership and volunteer program.

● Connect visitors with Resident Artists by being knowledgeable about the work of each artist and encouraging engagement through our open door policy.

● Connect visitors with staff based on interest and need.

Visitor Data

● Create and share monthly attendance reports with staff including highlights for the month, membership sales, and visitor donation.

● Share visitor and membership data to support organizational decisions around visitor engagement.

Membership Engagement

● Recruit new members and provide assistance to current and renewing members.

● Write persuasive messages for RedLine’s membership, including membership renewals/acquisitions, and newsletters.

● Utilize the benefit structure to promote membership as well as increase sales and renewals.

● Connect members with our different membership engagement opportunities and programs.

● Support staff in recruiting new members and existing member engagement.

Administration

● Set up for events and serve as onsite staff, as necessary.

● Assist with administrative tasks including, but not limited to, inputting daily membership sales, admission tracking, filing, and other special projects as assigned.

● Participate in monthly VS team meetings, weekly staff meetings, check-ins with your supervisor.

Professional Qualifications

The ideal candidate has at least two years of visitor services experience, preferably in the hospitality/retail industry or an attendance-based environment. Nonprofit and/or arts experience is helpful, but not required.

To successfully fulfill this position’s responsibilities, the individual must remain calm under pressure, maintain a positive, compassionate disposition, and be able to work with communities from a diverse range of backgrounds, lived experiences, and resources.

This individual must also know how to be effective and efficient in a dynamic environment that is filled with distractions.

RedLine is seeking an individual that is prompt and dependable and will be able to consistently adhere to their assigned work schedule, which may include weekdays, weekends, and occasional evenings as necessary.

This individual should take initiative to seek out tasks during slower times and jump in when help is needed.

English proficiency required and Spanish language skills are a plus.

RedLine has a unique work environment and to ensure each staff member’s success, we seek a candidate that can thrive best in RedLine’s culture:

Culture Statement

RedLine values your happiness, abilities, creativity and contributions and we work together to create an environment where we can all thrive. Every member of our team is a true believer in RedLine’s core purpose, motivating and pushing us all forward together to deliver on its promise. RedLine is lots of things, but there are a few things we know we never want to be: exclusive, boring, or siloed.

To flourish in this environment, it’s vital that you, as a team member, bring your ability to perceive what’s needed to help RedLine succeed, and to care enough to take self-directed action to support that success.

RedLine offers a supportive setting that enables you to choose how to set your work/life priorities. This flexibility is possible because we trust and expect of each other that each of us will be self-starters who can work both independently and collaboratively to be accountable to the results of our roles.

Please send your cover letter, resume, and 3 professional references by January 2, 2024, to Robin Gallite at rgallite@redlineart.org. No calls please.